Privacy Policy

At Waashkaro (operated by KENAR GLOBAL PRIVATE LIMITED), we are committed to safeguarding the privacy and security of our customers and visitors. This Privacy Policy explains how personal information is collected, processed, used, retained, and protected when you use our website, mobile applications, booking systems, customer support channels, or doorstep vehicle care services.

2. Privacy Policy

2.1 Information we collect

• Identity and contact details: Name, mobile number, email address, and account login information.
• Service details: Address or geographical coordinates, parking slot details, booking history, vehicle registration number, vehicle make/model/category, special cleaning instructions, and time-stamped inspection photographs or short videos related to the service.
• Payment status and transaction records: Payment status, order amount, refund status, and transaction reference numbers. Please note: Debit/credit card numbers, UPI PINs, CVVs, and banking passwords should be entered only on the authorized third-party payment gateway provider's secure page and are not stored on Waashkaro servers.
• Technical and device data: Device identifier, mobile operating system, browser type, IP address, cookie identifiers, website usage patterns, support call recordings/logs, chat interactions, customer feedback, and fraud-prevention telemetry.

2.2 Why we use information

We process your personal information for specific, lawful operational purposes:

• To create and manage customer bookings, assign qualified service technicians, locate the service address, deliver vehicle detailing services, collect payments, issue receipts, and process refunds.
• To communicate service confirmations, automated OTPs, arrival updates, route tracking notifications, safety notices, and customer support responses.
• To verify service completion through photographic proof, maintain quality control, prevent fraudulent bookings, protect customer assets and partner safety, investigate complaints, and resolve claims.
• To comply with statutory accounting standards, taxation rules, lawful law enforcement requests, and applicable legal proceedings in India.
• To send occasional promotional updates only where you have provided express consent, with an instant opt-out mechanism available at any time.

2.3 Sharing and disclosure

We share only the information reasonably required to fulfill your requested service:

• Assigned Service Partners: We share the customer's name, vehicle details, service slot, and address coordinates with the specific technician assigned to perform the wash.
• Technology Vendors: We utilize trusted third-party service providers for cloud hosting, map navigation, SMS/DLT messaging, payment gateway processing, customer support desks, and analytics under strict confidentiality obligations.
• Legal Compliance: We may disclose information where required by court order, statutory regulation, or lawful government authority.
• No Sale of Data: Waashkaro strictly does not sell, rent, or trade your personal information to third-party advertisers or data brokers.

2.4 Retention and security

We retain personal data only for as long as reasonably needed for the stated operational purposes, customer support, accounting, fraud prevention, insurance claims, or legal compliance. When no longer required, data is deleted, anonymized, or securely isolated. We use reasonable administrative, technical, and physical safeguards (including SSL/TLS data encryption and restricted access controls), though no internet transmission method can guarantee absolute security.

2.5 Your choices and rights

Subject to applicable Indian data privacy regulations, you have the right to request a summary of your personal data held by us, request correction or updating of inaccurate data, withdraw previously granted consent, opt out of marketing communications, or raise a grievance. Withdrawal of consent does not affect processing lawfully completed prior to withdrawal. Send requests to info@waashkaro.com.

2.6 Children

Waashkaro is not intended for independent use by children. An individual under 18 years of age may use our services only through and under the direct supervision of a parent or lawful guardian. If you believe a minor has submitted personal data without authorization, please contact us immediately.

6. Cookie Policy

Cookies and similar web identifiers are small files stored on your device. Waashkaro may use:

• Strictly Necessary Cookies: Essential for core website security, authentication sessions, and booking workflows.
• Functional Cookies: Remember your device preferences and regional settings.
• Analytics Cookies: Help us measure aggregate page visits, navigation speed, and platform performance.

You can adjust your browser settings to decline non-essential cookies, though certain interactive website features may function with limited capabilities.

7. Marketing Communications & Consent Policy

Booking confirmations, payment receipts, technician arrival updates, safety notices, and support replies are vital transactional service communications. Promotional offers and seasonal discounts are separate marketing communications. Marketing consent is strictly optional, not pre-selected, and declining marketing does not prevent you from using our doorstep services. You can opt out at any time by clicking the unsubscribe link or emailing info@waashkaro.com.