Cancellation & Refund Policy

At Waashkaro, we strive to make vehicle care transparent and trustworthy. This Cancellation, Rescheduling and Refund Policy sets forth the clear terms under which bookings can be cancelled or rescheduled, how refunds are processed, and the guidelines for service quality resolution.

3. Cancellation, Rescheduling and Refund Policy

• Pre-Dispatch Cancellation: You may request cancellation or rescheduling before the service starts through the available support channel or directly inside the WaashKaro mobile app.
• Full Advance Refund: If no service person has been assigned or dispatched to your location, an advance payment will generally be refunded in full (100%) without deduction.
• Post-Dispatch Cancellation: After a technician has been assigned, dispatched, or has arrived at the service address, a reasonable cancellation charge may apply only if it was clearly disclosed before booking or before you confirmed the cancellation or schedule change.
• In-Progress Work: After work has actively started on the vehicle, Waashkaro may charge for work already completed and materials already utilized.
• Cancellation by Waashkaro: If Waashkaro cancels your booking due to severe weather, technician emergency, or unforeseen operational constraints, you may choose a new slot or receive a 100% full refund of the cancelled service, without any customer cancellation charge.
• Refund Processing Timeline: Approved refunds are sent to the original payment method, normally within 5–10 business days. Banks, card issuers, and third-party payment providers may take additional time to reflect the credit on your bank statement.
• Deficient or Delayed Service: For a materially deficient, incomplete, delayed, or misdescribed service, the available remedy may include free re-performance, a partial refund, or a full refund depending on the verified circumstances and applicable consumer protection laws.

4. Payment and Pricing Policy

• Transparent Disclosures: Before payment, we aim to clearly show the service scope, main inclusions, selected vehicle category, disclosed fees, and total payable amount.
• Payment Processing: Payments may be securely processed by authorized third-party payment gateways (such as UPI, credit/debit cards, and netbanking). Their respective terms and privacy practices also apply.
• Zero Sensitive Data Sharing: Never share your OTP, UPI PIN, card PIN, CVV, passwords, or remote screen access with Waashkaro personnel. Report any suspicious request immediately to your bank and to our customer helpline.
• Valid Receipts: Cash or offline payment upon service completion is valid only against a confirmed booking and an appropriate electronic receipt or acknowledgement. Do not make undisclosed payments to personal accounts.
• Coupons & Discounts: Promotional coupons are subject to the validity period, minimum value, usage limit, and conditions displayed at the time of the offer.
• Tax Status: Because Waashkaro is currently not registered under GST, GST is not charged and our receipt is not a GST tax invoice. If our tax registration status changes, applicable taxes will be disclosed prospectively.

5. Service Quality and Damage Claims Policy

Please inspect the vehicle promptly upon service completion and notify the service technician or customer support immediately about any incomplete work or suspected damage.

• Reporting Timeline: For faster investigation, please report a damage claim as soon as possible, preferably within 24 hours of the service completion, mentioning the Booking ID and attaching clear, time-stamped photographs or videos. This request does not reduce any non-waivable statutory rights available under applicable Indian law.
• Investigation Process: We review the pre-service and post-service photographs recorded by the technician in the partner app, customer statements, service records, and technician logs.
• Fair Resolution: Depending on verified findings, a fair resolution may include complimentary re-performance, a partial or full refund, repair coordination, an insurance process, or reasonable compensation for direct proven loss.
• Exclusions: Claims generally do not cover pre-existing scratches, stone chips, normal wear, hidden or inherent paint oxidation, unsecured personal valuables left inside the vehicle, or damage caused by inaccurate instructions or unsafe access provided by the customer.

Contact for Refund & Cancellation Support

To initiate a cancellation, check refund status, or file a service claim, please email us at info@waashkaro.com or call +91 91850 07500 with your Booking ID.